Refund policy

Return & Refund Policy

At Aleeze by Aliza, we value our customers and strive to provide a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

We offer a 3-day return policy, which means you have 3 days from the date of receiving your order to initiate a return request.

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, and in its original condition.
  • The item should have all tags attached and be returned in its original packaging.
  • A valid proof of purchase or receipt must be provided.

If your item meets these conditions, you may request a return by contacting us at alleezethefashionwardrobe@gmail.com. Our support team will guide you through the process.

Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your item. Please note that items sent without prior return approval will not be accepted.

For any queries regarding the return process, feel free to contact us at alleezethefashionwardrobe@gmail.com.

Damages & Issues

We take extra care to ensure that all our products reach you in perfect condition. However, if you receive a product that is damaged, defective, or incorrect, please inspect your order upon arrival and notify us immediately.

To report an issue, send us an email at alleezethefashionwardrobe@gmail.com with:

  • A clear photo of the damaged or defective item.
  • Your order number and details of the issue.

Once we review your request, we will work towards a replacement or refund at the earliest.

Exceptions / Non-Returnable Items

While we strive to provide flexibility in returns, certain items are non-returnable due to their nature. These include:

  • Personalized or custom-made items that were specifically tailored for you.
  • Personal care products (such as beauty or hygiene products).
  • Hazardous materials, flammable liquids, or gases.
  • Discounted or sale items (all sale purchases are final and non-refundable).
  • Gift cards, which cannot be exchanged or refunded.

If you are unsure whether your item qualifies for a return, please contact us at alleezethefashionwardrobe@gmail.com before making a request.

Exchange Policy

We do not offer direct exchanges. If you wish to get a different item, we recommend:

  1. Initiating a return for the original item.
  2. Once your return is approved and processed, placing a new order for the desired item.

This ensures that you receive your preferred product at the earliest without delays.

Refund Process

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Bank or credit card refunds may take additional time to reflect in your account, depending on your financial institution’s processing time.
  • If 15 business days have passed since your return was approved and you have not received your refund, please contact us at alleezethefashionwardrobe@gmail.com for assistance.

For any further queries or clarifications, feel free to reach out to us. We appreciate your trust in Aleeze by Aliza and look forward to serving you again!